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Our Newsletter


Shipping & Payment

Returns Policy

Smoked & Cured offers a 7-day money back guarantee if you would like to return or exchange any unused or unopened purchases in their original packaging. Please contact us within 7 days of receiving delivery and let us know why you want to refund or exchange your product (for our own feedback) and we will be happy to issue a store credit or refund your purchase price less any postage originally charged for sending the merchandise to you once we have received the returned, unused/undamaged product(s). Please do not return products prior to contacting us.

Privacy Policy

Smoked & Cured will never share any of your information with anyone. Any information we gather is only used to process your order and to communicate with you. We will only use your email address for our newsletters if you have selected for us to do so either when ordering or via the option on the home page.

Secure Transactions

We offer Credit Card (VISA and Mastercard) processing, payments are made directly through GeoTrust 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored on our website and we do not have access to your credit card details for manual transactions or late additions to orders.

Ordering

All pricing in this online store is in AUD and includes GST, if you were to order from an overseas location GST will not be applied.

Thankyou for visiting our online store, if you choose to place an order with us please ensure you read the following information on shipping and payment. If you continue and place your order it will be assumed that you have read the following information.

If you have any questions please lodge an enquiry via our contact us page.

If you require your item in a hurry please send us a message via the notes section of the order and also call us or send us an email to ensure that it is possible for your order to leave in time to meet your requirements. If you do not alert us to your requirement we will not be able to do anything about it. You do need to put it in the notes for our warehouse packers to see and also via email so we can alert them before your item is shipped via standard methods.

If you order a product that is not in stock but is expected within the same week we will hold your order over until the product arrives, we will notify you if the delay is expected to more than 3 working days.

If you order a product that is out of stock and is not expected in that same week we will either put that product on back order, provide you with a refund or will supply a product that is VERY similar. We will let you know as soon as possible if your order is affected in that way. 

Shipping

We use a combination of Australia Post and Courier depending on your location and what you have ordered. The larger items like an electric smoker will be shipped via courier & smaller items via parcel or satchel. If you select to ship your item to a PO Box we will use Australia Post.

The quoted shipping period stated on the order completion page are indicative only and are representive of shipping days AFTER the item has been packed and posted or taken to the courier, allow for an expected handling time of 2-3 days. Please ensure you allow plenty of time for your parcel to get to you if you need it by a certain day/date.

If you need your item in a hurry please call us or send us an email and let us know so we can do our best to get it to you in time.

If the calculated freight seems unexpectedly high please contact us and we will do a manual calculation to ensure that there is no over charging. Be aware that all freight is calculated on cubic measurement whether it be post office or courier, so an item that is light might be large. If you are wanting to make the most of your postage charge you may find that adding another item will not incur any extra charges due to weight breaks.

Please make sure that you let us know if an item will not be safe to leave at your premises either by the Courier or Australia Post as we will not take any responsibility for an item that goes missing after delivery at your address.

If you are not going to be home to accept delivery or it is not safe to leave you should advise us of this or have the item sent to your work or PO Box, if you have any doubts or special shipping instructions please let us know.

Of course if an item goes missing in transit and does not show as being delivered by either our courier or Australia Post we will replace that order and ask that if the first shipment eventually arrives that you let us know and make arrangements with us for its return.

If you require the parcel to be signed for or you instruct it not to be left and there is a second delivery required you will be responsible for any extra cost involved when you have requested the parcel to NOT be left.

Payment

We offer many different payment methods, including Bank Payment, Lay-By, Cheque/Money Order, PayPal & Credit Card. If you require your order to leave as soon as possible please select either Credit Card or PayPal to avoid delays. It is our preference to be paid via Bank Payment but it is completely up to your preference. Please expect a 2-3 working day delay from when the money leaves your account before it appears in ours, this is standard bank procedure and there is nothing we or you can do about it. The only way to ensure that the money is in our account on the same day is to physically deposit it at one of the branches of the ANZ Bank.

LAY-BY - If your order is over $500 we can accept a Lay-By payment but you MUST make at least 2 payments per month and your order must be paid in full within 3 months of the order date. You will need to make payments into our Bank Account and you MUST use your order number as reference so we can easily match your payments to your order. If you would like to pay your Lay-By payments via Credit Card you will need to arrange this with us and there will be a 10% account management fee to cover the cost of manually processing multiple payments.