Shipping & Payment

Returns Policy

Smoked & Cured offers a 7-day money back guarantee if you would like to return or exchange any unused or unopened purchases in their original packaging. Please contact us within 7 days of receiving delivery and let us know why you want to refund or exchange your product (for our own feedback) and we will be happy to issue a store credit or refund your purchase price less any postage originally charged for sending the merchandise to you once we have received the returned, unused/undamaged product(s). Please do not return products prior to contacting us.

Privacy Policy

Smoked & Cured will never share any of your information with anyone. Any information we gather is only used to process your order and to communicate with you. We will only use your email address for our newsletters, if you have selected for us to do so, either when ordering or via the option on the home page.

Secure Transactions

We offer Credit Card (VISA and Mastercard) processing, payments are made directly through GeoTrust 128 bit SSL Encryption software to ensure your personal details are kept safe. Your payment details are not stored on our website and we do not have access to your credit card details for manual transactions or late additions to orders.

Ordering

All pricing in this online store is in AUD (Australian Dollars) and includes GST (Goods and Services Tax), if you were to order from an overseas location, GST will not be applied.

Thank you for visiting our online store, if you choose to place an order with us please ensure you read the following information on shipping and payment. If you continue and place an order, it will be assumed that you have read the following information.

If you have any questions, please lodge an enquiry via our Contact Us page.

If you require your item in a hurry, please send us a message via the notes section of the order, call or send an email to ensure that it is possible for your order to be posted in time to meet your requirements. If you do not alert us to your requirement we will not be able to do anything about it. You do need to put it in the notes for our warehouse packers to see and via email so we can alert them before your item is shipped via standard methods.

If you order a product that is out of stock but is expected within the same week, we will hold your order over until the product arrives. We will notify you if the delay is expected to be more than 3 working days.

If you order a product that is out of stock and is not expected in the same week we will either put that product on back order, provide you with a refund or will supply a product that is VERY similar. We will contact you know as soon as possible if your order is affected in that way.

Shipping

We use a combination of Australia Post and Courier (usually TNT) depending on your location and what you have ordered. The larger items, like an electric smoker will be sent via courier and smaller items via parcel or satchel through Australia Post. If you select to ship your item to a PO Box we will use Australia Post.

The quoted shipping period stated on the order completion page is indicative only and represents an estimation of shipping days AFTER the item has been packaged and delivered to the post office or courier, allow for an expected handling time of 1-3 days. Please ensure you allow plenty of time for your parcel to arrive if you need it by a certain day or date.

If you need your item in a hurry, please call or send an email so we can do our best to get it to you in time.

Please make sure that you let us know if an item will not be safe to leave at your premises, either by the Courier or Australia Post, as we will not take any responsibility for an item that goes missing after delivery to your address.

If you are not going to be home to accept delivery or it is not safe to leave you should advise us of this or have the item sent to your work or PO Box. If you have any doubts or special shipping instructions, please let us know.

Of course If an item goes missing in transit and does not show as being delivered by either our Courier or Australia Post, we will replace that order and ask that if the first shipment eventually arrives, that you let us know and make arrangements with us for its return.

If you require the parcel to be signed for or you instruct it not to be left and there is a second delivery required, you will be responsible for any extra cost involved when you have requested the parcel to NOT be left.

International Shipping

We can ship small items internationally. However, Smoked and Cured will not accept the risk of delays and/or customs confiscation throughout the international logistics chain. If you are ordering from outside Australia, we strongly advise that you organise your own freight via your preferred freight forwarder and arrange collection from our warehouse. Smoked and Cured will not offer refunds or compensation for items shipped outside of Australia for any reason. If you do ship internationally via us, please check with your country's customs and border control regulations before ordering. Also please note, international orders usually take up to 3 weeks to arrive.

Payment

For retail orders we offer many different payment methods, including Lay-By (zippay), PayPal and Credit Card. If you require your order to leave as soon as possible, please select either Credit Card or PayPal to avoid delays.

For commercial and wholesale orders, we offer the payment methods outlined above, along with payment via Bank Deposit. Please contact us directly for our bank details and for our Terms and Conditions regarding opening an account on credit.

Lay-By

We currently accept Lay-By orders via the payment channel ZipPay, where you can buy now and pay later, and receive the goods right away! For more information, please click here. It's fast, easy, interest free - no strings no catches!